Shipping Information & Contact Information
318 W. Nakoma
San Antonio, TX 78216
As the shipping costs cannot be accurately calculated online for many of the items we sell, any cost for orders placed online will not include shipping. A sales representative will contact you to verify your order, options, and shipping charges in order to process your order correctly. Our representative may contact you via e-mail, fax, or by phone within one business day; at this time, you may either approve or cancel the order. Once your order is processed, our standard return policy will apply on any returns. If you have any questions about your order, please call the office.
Refusal of Shipment -
If you refuse the order, you will be charged for all shipping, delivery & storage charges incurred and a 20% restocking fee.
Estimated Shipping -
We ship by UPS, DHL, or FEDEX if possible, or by truck for large items. Certain products ship from different warehouses in the U.S. and shipping times will vary depending on the items ordered or the time. We always try to ship your complete order from the same location; but you may receive some items before others. Shipping times vary depending on the carrier handling the delivery and "from" shipping location.
Stock orders generally ship 2 - 5 working days after the order is processed.
UPS - Items should be received 5 - 10 working days after the order has shipped. This time will vary during peak seasons.
Truck - Orders shipped by truck generally take 7 - 14 days until delivery. When your order reaches the dock in your city, the freight company will call you to arrange delivery. Someone must be available to accept and inspect the shipped order.
Rush orders - We are only able to "Rush" UPSable, non-custom orders. You will be charged a $10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time (if your Next Day Air ships your order, the items will ship within 24 hours and arrive on the following business day - two business days total.)
Large order - We will ship your order depending on the shipment size by the best carrier possible. We will provide you with a tracking number so that you may keep track of your orders whenever possible.
Damaged Items -
We urge customers to inspect the receiving merchandise prior to signing receipt from carrier. If pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately, Mission Medical suggests you do this while the driver is present. If damaged, be sure to retain all packing materials for the inspection. Notify us immediately for information on how to report the loss/damage to the freight company and proper procedure for filling out a claim. Taking pictures is advisable.
To request return authorization, call our customer service department at 800-419-5795 or E-Mail: email@example.com for a return authorization. Details and charges pertaining to returns will be provided and our representatives will advise you on our return policy for custom pieces or special ordered items.
Most manufacturer's warranty will apply on new items. Refurbished warranty will be determined by us. Please do not tamper or alter any of your new equipment due to warranty guarantees. If you have any questions, please call us. The customer is responsible for freight or shipping charges for sending warranty items back to us.